Warranty

IMPORTANT – PLEASE READ

By using your MiHIGH Infrared Sauna Blanket you agree to be bound by the terms of the MiHIGH 12 Month Warranty (‘Warranty’) as set out below.

Do not use your product until you have read the terms of the Warranty. If you do not agree to the terms of the Warranty, do not use the product and return it within the return period stated in MiHIGH’s return policy for a refund.

HOW CONSUMER LAW RELATES TO THIS WARRANTY

This Warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). Our goods come with guarantees that cannot be excluded under UK Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Other than as permitted by law, MiHIGH does not exclude, limit or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. For a full understanding of your rights you should consult the laws of your country, province or state.

WHAT IS COVERED BY THIS WARRANTY?

MiHIGH warrants the MiHIGH-branded Infrared Sauna Blanket and the MiHIGH-branded accessories contained in the original packaging (‘MiHIGH Infrared Sauna Blanket’) against defects in materials and workmanship when used normally in accordance with MiHIGH’s published guidelines for a period of 12 Months from the date of original retail purchase by the end-user purchaser (‘Warranty Period’). MiHIGH’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.

WHAT IS NOT COVERED BY THIS WARRANTY?

This Warranty does not apply to any non-MiHIGH-branded products, even if packaged or sold with MiHIGH-branded products. MiHIGH does not warrant that the operation of the MiHIGH Infrared Sauna Blanket will be uninterrupted and error-free. MiHIGH is not responsible for damage arising from failure to follow instructions relating to the MiHIGH Infrared Sauna Blanket’s use. 

This Warranty does not apply to: (a) cosmetic damage, including but not limited to scratches, dents and broken plastic on ports, cords or controllers, unless failure has occurred due to a defect in materials or workmanship; (b) damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause; and (c) damage caused by operating the MiHIGH Infrared Sauna Blanket outside MiHIGH’s published guidelines. Only MiHIGH should perform service on the product. 


NO COMMERCIAL USE

All MiHIGH-branded consumer products including Infrared Sauna Blankets, are designed and intended only for home use. MiHIGH-branded consumer products are not intended to be used in any commercial or institutional setting or application. These include but are not limited to: commercial gyms, commercial spas, wellness centres, chiropractor offices, physician offices, any other medical facilities, churches, police/fire departments, government agencies, apartment/retirement/condominium communities, hotels, cruise ships, schools or universities. Using any MiHIGH-branded product in a commercial or institutional setting will void the Warranty.

WHAT WILL MIHIGH DO IN THE EVENT THE WARRANTY IS BREACHED?

If during the Warranty Period you submit a claim to MiHIGH in accordance with this warranty, MiHIGH will, at its option:

  • repair the MiHIGH Infrared Sauna Blanket using new or previously used parts that are equivalent to new in performance and reliability;
  • replace the controller;
  • replace the MiHIGH Infrared Sauna Blanket with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability; or
  • exchange the MiHIGH Infrared Sauna Blanket for a new item. 

HOW TO OBTAIN WARRANTY SERVICE?

You must contact MiHIGH via email at support@mihigh.co.uk in order to seek warranty service.  A MiHIGH representative will help determine whether your MiHIGH Infrared Sauna Blanket requires service and, if it does, will inform you how MiHIGH will provide it.


WARRANTY SERVICE OPTIONS

MiHIGH will provide warranty service through mail-in service. If MiHIGH determines that your MiHIGH Infrared Sauna Blanket is eligible for mail-in service, MiHIGH will send you prepaid postal stamps and instructions on how to properly pack and address your MiHIGH Infrared Sauna Blanket, so that you may ship your MiHIGH Infrared Sauna Blanket to MiHIGH. Instructions will be sent to you via email. Once service is complete, MiHIGH will return the product to you. MiHIGH will pay for shipping to and from your location if all instructions regarding the method of packaging and shipping the MiHIGH Infrared Sauna Blanket are followed.

MiHIGH reserves the right to change the method by which MiHIGH may provide warranty service to you, and your MiHIGH Infrared Sauna Blanket’s eligibility to receive a particular method of service. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country. You may be responsible for shipping and handling charges if the MiHIGH Infrared Sauna Blanket cannot be serviced in the country it is in. If you seek service in a country that is not the original country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. Where international service is available, MiHIGH may repair or replace the MiHIGH Infrared Sauna Blanket and parts with comparable products and parts that comply with local standards.

LIMITATION OF LIABILITY

Except as provided in this warranty and to the maximum extent permitted by law, MiHIGH is not responsible for direct, special, incidental or consequential damages resulting from any breach of Warranty or condition, including but not limited to loss of use; loss of actual or anticipated profits; or loss of revenue. Our liability for failure to meet a statutory guarantee under UK Consumer Law (other than our liability for guarantees as to title, undisclosed securities and undisturbed possession, which we cannot limit) is limited to doing one or more of the following (at our election): (a) in the case of goods: (i) the replacement of the goods or the supply of equivalent goods; (ii) the repair of the goods; (iii) the payment of the cost of replacing the goods or acquiring equivalent goods; or (iv) the payment of the cost of having the goods repaired; and (b) in the case of services: (i) the supply of the services again; or (ii) the payment of the cost of having the services supplied again. We acknowledge that we cannot limit our liability in this way if it is established that it would not be fair or reasonable to do so.

Contact Us

Online www.mihigh.co.uk 

By Email support@mihigh.co.uk